Aiir Technologies LTD - Privacy Policy

1. Introduction

Aiir Technologies LTD ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are a company registered in England and Wales with company number 16012212, registered at Meadow House, Upper Green, Inkpen, Hungerford, RG17 9PZ.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register for an account.
• Request early access to our services.
• Contact us with inquiries.
• Use our services.

The personal data that we may collect include:

• Name and contact information (email address).
• Any other information you choose to provide.

We do not process special categories of personal data (such as health data, biometric data, or other sensitive personal data) as defined under the General Data Protection Regulation (GDPR).

3. Cookies and Tracking Technologies

We do not currently use cookies or similar tracking technologies on our website or platform.

4. Legal Basis for Processing

We process your personal data based on the following legal bases under GDPR:

• Contractual Necessity: Processing is necessary to perform our contract with you or to take steps at your request prior to entering into a contract.
• Legitimate Interests: We process your data where it is necessary for our legitimate business interests, such as improving our services, conducting analytics, and maintaining platform security.
• Legal Obligation: We may process your data where required by applicable law or legal process.
• Consent: Where applicable, we process your data based on your explicit consent.

5. How We Use Your Information

We use the personal data we collect for the following purposes:

• To provide, operate, and maintain our services.
• To communicate with you regarding your account, service updates, and support requests.
• To improve our services.
• To conduct analytics and monitor platform performance.
• To comply with legal obligations and enforce our agreements.
• To prevent fraud and maintain platform security.
• To provide customer support.

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We work with carefully selected third-party service providers and sub-processors who assist us in delivering our services. These include:

• Cloud hosting providers (Azure).
• Analytics providers (PostHog, DataDog).
• Email service providers.

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders or subpoenas.
• Government investigations.
• Legal proceedings.
• Protection of our rights and safety.

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

7. Data Storage and Location

All of our data will be stored in the European Union and European Economic Area (EU/EEA) as our services are hosted in Europe. We maintain appropriate technical and organisational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Where we transfer data outside the EU/EEA, we shall take reasonable measures to ensure your personal data will be protected and that any transfer is in line with EU/EEA data protection laws.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected and as required by applicable law.

Data deletion will be initiated in the following circumstances:

• At the end of the data retention period specified in your customer agreement.
• Upon your request for deletion.

Exceptions to deletion: We will not delete your personal data if we determine that retention is necessary to:

• Fulfil legal obligations.
• Resolve disputes.
• Enforce our agreements.
• Protect our legitimate business interests.

9. Your Rights Under GDPR

Depending on your location, you may have certain rights regarding your personal information, including:

• Right of Access: Right to request access to the personal data we hold about you.
• Right to Rectification: Right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: Right to request deletion of your personal data, subject to certain exceptions.
• Right to Restrict Processing: Right to request that we limit how we process your personal data.
• Right to Data Portability: Right to request your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: Right to object to our processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Lodge a Complaint: Right to lodge a complaint with your local data protection authority if you believe we have violated your rights.

To exercise any of these rights, please contact us using the information provided in Section 12.

10. Data Security

We implement comprehensive technical and organisational security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest.
• Secure authentication and access controls.
• Regular security assessments and updates.
• Staff training on data protection and privacy practices.
• Secure hosting infrastructure.

While we strive to protect your personal data using industry-standard security measures, no system is completely secure. We cannot guarantee absolute security.

11. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove that information from our servers.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the information provided in Section 12.

12. Contact Information

If you have questions about this Privacy Policy, wish to exercise your data subject rights, or have concerns about our privacy practices, please contact us:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy and, where appropriate, by providing additional notice.

Your continued use of our services following the posting of revised Privacy Policy means that you accept and agree to the changes.